you bought too much at black friday? dont worry, get to know your consumer rights

the ultimate sales event of the year has officially ended, and shoppers all over the world were getting ready to score some great deals. with so many online deals and discounts, it's no wonder that millions of eager shoppers made some bad choices that they'll regret.

so, what do I do if I have second thoughts? or if it's not what I want?

in europe, consumer rights regarding returns generally include a 14-day cooling-off period for online purchases, during which you can return the item without giving a reason. the right to return may not apply to certain products, such as custom-made goods or perishable items.

keep in mind that some retailers may adjust their return policies during black friday. while basic consumer rights usually remain intact, the timeframe for returns and exchanges may be affected, with some stores extending return periods to accommodate the holiday season, while others may impose stricter policies.

it's important to check each store's return policy, as black friday may bring temporary changes. be aware of any restocking fees or restrictions on certain sale items, and always keep receipts and documentation to facilitate the return process.

what happens if an item I purchased before black friday/cyber monday is offered at a lowe price now?

most retailers don't have price-matching policies that allow you to get a refund or credit if an item goes on sale soon after. If the store's return policy allows refunds, you may be able to refund your previous purchase and buy the same item at a discount.

who is responsible if I receive a damaged order?

if you receive a damaged order, the responsibility lies with the seller or the delivery service, depending on the circumstances. if the item was damaged in transit, the responsibility usually lies with the delivery service. you should contact the seller immediately, with details and photos, so that they can file a claim with the delivery service.

if the item was already damaged when you received it and it wasn't due to shipping, the responsability lies with the seller. so contact them and report the problem to seek a resolution. most reputable sellers are willing to work with customers to resolve such issues, either proving a replacement, issuing a refund, or offering another appropriate solution.

cláudia cavaleiro the editor in chief for CINCO editorial. born in '82 in coimbra, she is graduated in philosophy from the university of coimbra. passionate about books and podcasts in a geek kind of way, she always find something interesting to research. loves to bring awareness to social problems and loves working at CINCO!