Política de reembolso

We want you to feel completely confident in your CINCO pieces.
If something isn’t quite right, we are here to assist — simply, clearly and efficiently.

RETURNS

We accept returns within 14 days of delivery, in accordance with EU consumer regulations.

To be eligible for a return:

  • items must be unworn, unused and in perfect condition
  • all original packaging, tags and any included items (including gifts) must be returned
  • items must be securely packaged to prevent damage during transit

Returns that do not meet these conditions may be refused or returned to the sender.

REFUNDS & STORE CREDIT

Approved returns may be refunded or issued as store credit, at CINCO’s discretion depending on the nature of the return.

  • Refunds are processed after receipt and inspection
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer

HOW TO RETURN

To initiate a return:

  1. Contact our customer care team at [email protected]
  2. Receive return authorization and instructions
  3. Send your items securely, including all original elements

We strongly recommend using a tracked shipping service, as CINCO is not responsible for:

  • items lost in transit
  • delays caused by carriers or customs

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Custom or personalized pieces (including engraved items)
  • Items showing any signs of wear, use or alteration
  • Items returned without original packaging, tags or included gifts
  • Items marked as final sale

If returned items do not meet our standards upon inspection, they may be sent back to you without prior notice.

EXCHANGES

Exchanges may be offered where appropriate, subject to availability.

CINCO reserves the right to determine whether a return qualifies for exchange or store credit.

ORDER CANCELLATIONS

Orders are processed quickly to ensure efficient delivery.

  • During campaign periods (including Black Friday and similar events), orders cannot be cancelled once placed
  • Outside these periods, cancellations may be requested within 1 hour of purchase by contacting
    [email protected]

After this window, cancellation is no longer guaranteed.

If cancellation is not possible:

  • the order will be shipped
  • you may refuse delivery
  • the package will be returned to CINCO
  • a refund will be issued after receipt, minus all applicable shipping costs

IMPORTANT NOTES

  • CINCO reserves the right to refuse returns that do not comply with this policy
  • Repeated or abusive return behavior may result in account restrictions
  • All returns are subject to inspection prior to approval